Refund Policy

At OpenMetrica, we want you to be completely satisfied with our service. If you're not happy, we offer straightforward refund options depending on your billing plan.

Monthly subscriptions are billed at the start of each billing cycle. Since you can cancel at any time and there are no long-term commitments, we do not offer refunds for partial months.

Upon cancellation, your paid plan remains active until the end of the current billing period.

Annual subscriptions are eligible for a prorated refund within the first 30 days of purchase or renewal. After 30 days:

• No refund is issued
• Your account keeps its paid plan until the end of the annual billing cycle
• You will not be charged again upon renewal if you cancel before the cycle ends

To request a refund, contact us at billing@openmetrica.com with:

• Your account email address
• The reason for your refund request
• Your preferred resolution (refund or plan change)

We process all refund requests within 5 business days. Refunds are issued to the original payment method and may take 5–10 business days to appear on your statement.

Refunds are not available in the following cases:

• Accounts terminated for violation of our Terms of Service
• Chargebacks or payment disputes already filed with your bank
• Requests made more than 30 days after an annual plan purchase or renewal

If you do not need the full capacity of your current plan, consider downgrading instead of cancelling. You can switch between plans at any time from your account settings, and the difference is prorated automatically.